HELP CENTER: PERSONAL ONLINE & MOBILE BANKING

 

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Get Started Banking Online or Mobile

From your computer:  use the Login menu at the top of this page and click Personal Banking.

From your mobile device: download and enroll using mobile app:

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HighlightsEnroll as new user

Click the “New User? Register Here” link. Verify your personal information including an account number which can be found in your new account documents.

Choose how to receive a verification code (text, email or voice) and enter it. Each time you use a new device, we’ll ask you to verify with a one-time code.

NOTE: The one-time verification code is only valid for 15 minutes.

HighlightsSign up for Online Statements

Access your monthly accounts statement online and avoid a paper statement fee. Learn how to go paperless in 3 steps.

HighlightsSet Up Mobile Security

Mobile preferences allow you to enable TouchID, Fingerprint Login or Face ID for quick access and added layers of security. Options depend on your mobile device.

HighlightsSet Up Security Alerts

Stay on top of your banking experience by choosing when you want to be notified of account activity via text or email alerts. Mobile alert options also allow push notifications.

What else can I do with online or mobile banking?

  • Deposit money with mobile deposit or find an ATM
  • Move money faster with real-time payments — pay a person or between accounts
  • Manage and monitor your accounts (including your debit card)

Questions About Getting Started

  • Do I need to enroll on my computer first?

    No!  You can enroll from your computer or mobile device whichever you prefer.

  • What happens if I forget my Username or Password?

    If you forget your username or password, simple visit the main Login screen to find a self-help option.  Click the text link “Forgot Username or Password?” or “Forgot Password?“. Choose the help you need, verify your information, and you’ll be presented with your Username or be able to reset your password.

    Or, contact us at 888.902.5662.

  • How do I enroll my Business Accounts in online or mobile banking?

    Please call our Business Support team for assistance in setting up your business accounts and users with the proper permissions. Call 844.238.3838 or email [email protected].

  • What browser should I use to access Online Banking?

    We help support the following up-to-date recommended web browsers:

    Browse on your desktop

    Install one of the supported browsers to your desktop by visiting the websites linked above and download the browser. Make sure you keep them up-to-date with the latest versions.

    Browse on your mobile device

    Visit the App Store or Google Play store and download one of the supported web browser apps listed above to bank from your mobile device’s web browser.

Need more information? 

Take advantage of our detailed Online and Mobile Banking User Guide in the Help section.

Personal Banking Help